My knowledge of music, technology and badminton are all suported by my experience in customer service. Please contact me by any of the contact methods to the right for freelance work, job offers or general enquiries.
WORK HISTORY:
January 11 - Present: Ageas Insurance - Claims Service Advisor:
Disputing resolution with suppliers to ensure the best service is delivered, whilst minimising costs
Empathising and advising customers based on the best solution to the individual situation
Working as part of a team to ensure high service levels are delivered at all times
February 10 - December 10: VirtualGym TV - Social Media, Marketing and Account Management:
Marketing through advertising, social media engagement, search engine optimisation and content management
Communicating with clients to ensure successful launch and continued satisfaction of product
Meeting individual targets such as strategy implementation
November 08 - August 10: Sainsbury's - Customer Services:
Handling money on a regular basis including exchange with customers, sending off cash and removing & securing tills for overnight storage.
Before 08:Next - Shop floor assistant, P.D.S Communications - Telecommunications engineer, John Lewis - Christmas Temp on tills, Octopus Travel - Work Experience and Newspaper Round - Weekly for more than three years
EDUCATION:
University of Kent (2006 - 2009) BSc (Hons) Music Technology 2:2
Dartford Grammar School For Boys
2006: International Baccalaureate Diploma (27 points)
Higher Subjects: Mathematics, Physics and French
Standard Subjects: Business Studies, English and Music
2004: 11 GCSEs (A*-B) Including Mathematics (A*), Japanese (A*), Music (A) and English Language (B)
INTERESTS:
Badminton
Through coaching badminton at a well-established badminton club as well as at other leisure centres, I have gained the following responsibilities and skills:
Lead groups of children and adults for a variety of coaching sessions.
Organised a series of coaching sessions and run several tournaments.
Liased with the Club Secretary and other coaches as Assistant Club Secretary to ensure all tasks are completed.
Communicated with parents and children to provide information and receive feedback.
I also enjoy practicing at club nights and playing as part of a team in matches.
Music
I thoroughly enjoy listening to music both live and recorded. I also enjoy composing music using the skills I have developed from my education. I have passed my Grade 5 Music Theory and Grade 4 Keyboard.
SKILLS:
Computing: Experienced in the use of computers running either Microsoft Windows or Mac OS X with Microsoft Office programs including Outlook, Word, Excel and Powerpoint. Competent with audio software including Logic Pro. A good understanding of many web scripting languages including HTML, CSS, Javascript, PHP, and SQL.
Languages: Wide understanding of French and good knowledge of Japanese.
Driving: Full current driving licence
REFEREES:
Clive Arundell - University of Kent at Medway, The Medway Building, Chatham maritime, Kent, ME4 4AG. 01634888821. c.arundell@kent.ac.uk.
